Frequently Asked Questions (FAQ)
General Questions
Who is eligible for the Rx Discount Card?
All people are eligible to enroll in the discount card program. This program has been designed primarily for individuals who do not currently have a prescription drug card. The most likely candidates for coverage are residents who are uninsured and employees who have prescription coverage through a major medical type of benefit. Medicare beneficiaries can also use this program to purchase prescription medicine that is not covered by Medicare Part D.
How much does the discount card cost?
There is no cost for this program. All members of the family are included.
How do I enroll or register for the card?
There is no need to enroll or register if you already have a card. All cards are active and ready for immediate use. If you would like to obtain a card online, please click here.
How long is the card good for?
There is no expiration date on the card.
I just received my card. Can I use it right away?
Yes, just use your card to start saving money immediately. Present your prescription discount card at a participating retail pharmacy when you fill or refill prescriptions that are not covered by insurance.
Does everyone in my family need an individual card?
No, everyone in the family may use the same card.
What if I have a pre-existing condition?
Everyone is eligible to participate in this drug discount program; no one will be denied participation because of pre-existing conditions.
Can I use this program when I am out of town?
Yes, your card is valid at participating pharmacies throughout the United States. Please visit our Web site or call toll-free 1-877-321-2652 to find a participating pharmacy.
Do I need to submit a claim form for reimbursement?
No, your savings are automatically calculated at the time you fill your prescriptions. Just pay the lower of the regular retail price or the discounted price when you pick up your prescriptions from the pharmacy. It’s that easy!
Can I use my card to get discounts on over-the-counter (OTC) products and non-prescription medications?
Not usually, however, discounts are available for many diabetic supplies.
How is this prescription discount program different from traditional prescription insurance?
This is not insurance; it is a prescription discount program. The card provides immediate discounts at the pharmacy. Upon presenting your card to the pharmacist, you will pay the lower of a discounted price or the pharmacy’s regular retail price. There are no claim forms to fill out and no limit to the number of times you can use the card. These discounts are available only at participating retail pharmacies.
Can I use my prescription discount card with my current insurance benefit to reduce my costs?
Your card cannot be used in conjunction with other insurance. However, you are able to use your card to purchase prescriptions that are not covered by these plans.
Can I still use my prescription discount card if I sign up for a Medicare prescription plan?
Yes, you can use your prescription discount card anytime you need to purchase a prescription that is not covered by your Medicare prescription plan or any other insurance.
Should I use my prescription discount card during my deductible and coverage gap periods of coverage for covered medications?
No, only use your prescription discount card to purchase non-covered medications.
Can I use my prescription discount card in addition to my Medicare prescription plan and get additional discounts?
No, you need to present either your Medicare prescription plan card or your prescription discount card. Only use your prescription discount card when purchasing medications not covered by your Medicare prescription plan.
I’m not going to sign-up for a Medicare prescription plan; can I still use my prescription discount card?
Yes, you can continue to use your prescription discount card just as you do today.
Can I be assured that my personal information will be kept confidential?
We are committed to keeping your personal information completely confidential. Your personal information will not be sold or supplied to any other person or third party outside the program.
Pharmacy and Pricing Questions
Which pharmacies accept the card?
The prescription discount card is accepted at more than 59,000 retail pharmacies nationwide. Ask your local pharmacy if they participate or call toll-free 1-877-321-2652 to find out if a specific pharmacy participates in the program. You can also find a pharmacy by using our online Pharmacy Locator on our Web site.
What if my pharmacist does not participate in the program?
If your pharmacist would like to participate in the program, he/she should contact the Pharmacy Help Desk toll-free at 1-800-364-6331.
What if my pharmacist has a question?
If your pharmacist has a question, please refer him/her to the Pharmacy Help Desk toll-free at 1-800-364-6331.
How much of a discount can I expect for my prescription drugs?
Discounts vary by pharmacy and drug, although you can expect to save an average of 20 percent off the regular retail price. As a member of this program, you have three pharmacy options to consider: retail, mail and Canadian. You can save up to 50 percent or more when ordering your prescriptions through mail or Canadian. You will never pay more than you would without the card.
Why are my prescriptions more affordable through your program?
We negotiated discounted rates with participating pharmacies nationwide. When you enroll in this program, you have access to those discounts. Deeper discounts are available through mail service. For optimal savings, you can purchase your prescriptions through our Canadian program. For information on the LibertyCareRx Canadian option, please CLICK HERE.
How does the pharmacist know how much to charge for my prescription(s)?
When you get a prescription filled, be sure to give the pharmacist your card. The pharmacist enters your information into the computer to obtain the discounted price.
How much will I pay for the medication I am currently taking?
Drug prices vary by type, quantity, dosage and pharmacy. Additionally, drug prices can change on a daily basis. Our Web site is designed to provide examples of potential savings depending on whether you obtain your drug(s) from a participating retail pharmacy, through mail service or the LibertyCareRx Canadian option.
Is there a limit to the number of prescriptions I can get at discounted prices?
No, there is no limit on the number of prescriptions you can obtain at the discounted rate through this program.
Will I always receive the lowest price?
Yes, you will receive the best price available to you through this program at the pharmacy. On occasion, pharmacies will price a particular medication lower than the discount rate provided by the card. If that occurs, you will receive the lower price.
Can I find out the discounted price of my prescriptions before going to the pharmacy?
Because prices can vary by location, only the actual pharmacy can tell you the exact price of the prescription. However, you can look up an estimated price for medications by checking Web site or by calling toll-free 1-877-321-2652.
Why did the price of my prescription change since the last time I purchased the prescription?
Drug prices are different from pharmacy to pharmacy. Even chains have different prices in their stores depending on the population they are serving. Additionally, manufacturers’ drug prices change periodically.
Will I save 20 percent on all my medications?
Because a pharmacy's retail price on usual and customary charges can differ greatly by pharmacy, your exact percentage of savings may vary depending on the prescription drug and the price you have paid before.
Can I use this card to get discounts on my pet’s medications?
Yes, if your pet has been prescribed a medication that is also used to treat a human condition, you may receive a discount on the medication by taking the prescription to a participating retail pharmacy.
Do I have to choose between my prescription discount card and the Wal-Mart $4 generic option?
No, always present your prescription discount card at a participating pharmacy, including Wal-Mart, so you will receive the lowest price available from the pharmacy for that prescription medicine on that day. You will receive the $4 price at Wal-Mart, when applicable, and the prescription discount card discounted price when it is lower.
Should I still present my prescription discount card at Wal-Mart when buying a $4 generic?
Yes, always present your prescription discount card when buying prescriptions not covered by a prescription drug benefit plan. For generic medicine on the Wal-Mart list, you will pay either $4 or the prescription discount card price, whichever is lower.
Can I get an additional discount off the Wal-Mart Generic Drug Program – $4 for select generics – if I show my prescription discount card?
No, when presenting your prescription discount card, you will receive either the pharmacy’s regular price for the prescription medicine or the prescription discount card discounted price, whichever is lower. If Wal-Mart’s $4 price for select generics is lower than the prescription discount card price, you will pay $4. With the prescription discount card, you will receive the best price available for your prescription medicine on that day from that pharmacy.
Caremark Mail Service Pharmacy
What is mail service?
With Caremark Mail Service Pharmacy, you can purchase up to a 90-day supply of select medications from the mail service pharmacy for a fixed price. It’s easy to get started with mail service—just send in the mail service order form along with your original prescription(s), to Caremark. For a list of medications available and to receive an order form, please call toll-free 1-877-321-2652 or visit the Web site.
Caremark® Specialty Pharmacy Services
What is the specialty pharmacy and what kinds of services do they offer?
Caremark Specialty Pharmacy Services offers delivery of injectable and select oral specialty medication and supplies to the location of your choice. Services include delivery notification and refill reminder calls to help you stay on your treatment plan. You’ll also receive expert care services including counseling, follow-up care calls, informative disease-related materials and access to health experts 24 hours a day, seven days a week. For information call 1-877-321-2652.
What drugs are offered through the specialty pharmacy?
Medications for a variety of chronic conditions, including multiple sclerosis, rheumatoid arthritis, cystic fibrosis, hemophilia, infertility, immunologic disorders, Crohn’s disease, Gaucher disease, pulmonary hypertension, Fabry disease, MPS 1, blood dyscrasia, growth hormone deficiency, respiratory syncytial virus, hepatitis C and more, are available through specialty pharmacy services.
About our Canadian Pharmacy Option
Will there be any changes to the Canadian Pharmacy option?
No! The program remains the same as it always been. Please call1-866-266-9955 or CLICK HERE for prescription drug pricing and ordering information.